Privacy Policy

Last updated: April 8, 2026

1. Introduction

SceneSwap AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service"). By using the Service you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

  • Account information — name and email address obtained via OAuth sign-in.
  • Avatar photos — images you upload for AI compositing. These are stored securely in Amazon S3 and associated with your account.
  • Voice samples — optional audio recordings you upload for the lip-sync voice cloning feature (Pro/Premium only). Stored securely and used solely to generate your requested content.
  • Usage data — scene selections, generation counts, and feature interactions used to enforce subscription limits and improve the product.
  • Payment information — subscription tier and billing status managed by Stripe. We never store raw card numbers.
  • Diagnostic data — anonymous crash reports and performance metrics.

3. How We Use Your Information

  • To provide and operate the Service, including AI compositing and lip-sync generation.
  • To manage your subscription and enforce usage limits.
  • To send transactional notifications (generation complete, billing receipts).
  • To detect, prevent, and address technical issues and abuse.
  • To improve and personalize the Service.

4. Third-Party Services

We share data with the following third parties only as necessary to provide the Service:

5. Data Retention

We retain your account data for as long as your account is active. Avatar photos and voice samples are retained until you delete them from your account or delete your account entirely. Generated videos are retained for 90 days after creation, after which they are automatically deleted from our servers. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Children's Privacy

The Service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive files, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or data requests, contact us at [email protected] or visit our Support page.